All tracking will be available once the item arrives in the destination country! Once the item arrives we will be able to update you with the tracking number.
WHERE CAN I FIND MY TRACKING NUMBER?
WHEN WILL YOU SHIP MY ORDER?
Your order will ship out as soon as it’s processed by our warehouse. Our order processing times are 1 - 2 Business Days Depending On Product Design and Item. Most of our items are made upon order to ensure the best quality for our customers! Delivery times vary depending on your location and selected delivery method.
Shipping - Delivery Time Conversion REGION SHIPPING METHOD SHIPPING TIME COST US USPS Standard International Shipping 7 - 14 Business Days FREE Canada, Australia, HK, KR, JP, Thailand Standard International Shipping 7 - 14 Business Days FREE West Europe (UK, DE, FR, ES, PT and so on) Standard International Shipping 7 - 14 Business Days FREE Other countries in Europe Standard International Shipping 14 - 21 Business Days FREE Others Standard International Shipping 20 - 30 Business Days FREE US DHL FEDEX Express Shipping 3 - 5 Business Days $35 Canada, Australia, HK, KR, JP, Thailand DHL FEDEX Express Shipping 5 - 7 Business Days $35 West Europe (UK, DE, FR, ES, PT and so on) DHL FEDEX Express Shipping 3 - 5 Business Days $35
You will receive tracking information of your parcel by email between 1 - 2 days business days of ordering.
MY ORDER STATUS SAYS “DELIVERED” BUT I HAVE NOT RECEIVED IT.
Please contact us at email@example.com
THERE’S SOMETHING WRONG WITH MY ORDER.
Please email us at firstname.lastname@example.org or call 1300 631 711 for the quickest reply!
I CAN'T REMEMBER MY PASSWORD!
No need to worry! If you've forgotten your password, simply head to the forgotten password page for instructions on how to reset your password.
WHAT PAYMENT OPTIONS ARE AVAILABLE?
We offer the following forms of payment: Visa, MasterCard (credit cards & debit cards), American Express, JCB and Afterpay.
DO YOU STORE ANY OF MY CREDIT CARD DETAILS?
HOW LONG DOES IT TAKE FOR A RETURN/EXCHANGE TO BE COMPLETED?
We typically process returns/exchanges within 48 hours upon receiving your package.
WHY ISN’T THIS PRODUCT AVAILABLE TO SHIP TO MY COUNTRY?
Due to our licensing agreements, some of our licensed products are limited to select countries.
DO YOU SHIP INTERNATIONALLY?
We currently ship to over 50 countries!
DO I NEED TO SIGN FOR MY DELIVERY?
Yes, we want to ensure your parcel gets to you safe and sound, and in the best condition. To ensure quick and easy delivery, consider having your parcel shipped to a work address or an address where you know someone will be present to sign for your parcel. Otherwise, Australia Post will leave a calling card in your mail box informing you your parcel has been taken to your nearest post office.
CAN I TRACK THE PROGRESS OF MY DELIVERY MYSELF?
You sure can! Once we have shipped your order, we will send you an email including a confirming that purchase has been dispatched and a tracking number. Head to Australia Post Tracking or DHL Tracking to track your order.
WILL I NEED TO PAY DUTIES AND TAXES?
You may be required to pay duties and taxes depending on the laws of your country of residence.
• Our items are smaller sizing. • The majority of our items have measurements listed on the product page for convenience. For sizing help, please refer to our sizing chart, or contact us at email@example.com and a representative will be happy to assist. • Sizing is done according to measurement, not size tag. • When we say an item "fits true to size" this means that the item is slim fit. • We cannot offer returns on items that are too small. We can assist with exchanges or store credit. Please follow provided recommendations when selecting size, or contact us prior to purchasing for assistance.
Our team operates domestically within Australia, the United States and internationally. Our garments, fabrics, and products are globally and domestically sourced, inspected, and manufactured according to the highest quality and ethical standards.
• We do not support, or condone the sale of fakes, variants, B-grades, or knockoffs. • All of our branded items are 100% authentic guaranteed or your money back. We stand behind the integrity of our business, and believe in providing a safe buying environment for all of our customers.
HOW DO I RETURN/EXCHANGE AN ITEM?
We want you to fall in love with your purchase and we continually strive to deliver the highest quality products possible. If for some reason, you are not completely satisfied with your purchase, you may return it for REFUND or EXCHANGE it for another style within 30 days of receiving your order.
- Merchandise must be returned within 30 days of receipt. - Merchandise must be unworn and unwashed. - Merchandise must have all original tags attached. - Any merchandise purchased at discount or on sale cannot be returned. Customers may begin the return process by contacting us at firstname.lastname@example.org stating reason for return.
Exchanges and returns for store credit will be processed free of charge. Returns for a refund to your original payment method (i.e. credit card) will require a handling & processing fee of $5.99, which will be deducted from the amount to be refunded. Original shipping charges are non-refundable.
To begin your return or exchange, please contact us at email@example.com To return or exchange an item please follow the steps below: Include a copy of the packing slip or confirmation email from your order and note the new size or item desired. (We cannot guarantee all items and sizes will be in stock for exchanges.) Mail your return to address provided to you via email. Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue your refund.
Refunds will be processed within approximately 2 - 5 business days after we receive your return.
- Original shipping charges are non-refundable. - Import duties/taxes and customs fees are non-refundable. - All refunds are subject to a $5.99 processing & handling fee, which will be deducted from your refund amount. Thank you for your understanding and continued support. We love, and appreciate each and every one of you.